Refund & Return Policy
Effective Date: August 1, 2026
At AROVIA Luxe, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Return Eligibility
You may request a return if:
- The item is damaged, defective, or incorrect upon delivery.
- The return request is submitted within 7 days of receiving your order.
- The item is unused, unworn, and in its original condition.
- The product is returned with its original packaging, tags, accessories, and invoice.
Returns that do not meet these conditions may not be accepted.
Non-Returnable Items
The following items are not eligible for return unless they arrive damaged or incorrect:
- Earrings (for hygiene reasons)
- Personalized or custom-made jewellery
- Gift cards
- Items marked as Final Sale or Non-Returnable
How to Request a Return
To request a return, please contact our customer support with:
- Your order number
- Reason for the return
- Photos of the product (if damaged, defective, or incorrect)
Once your request is reviewed and approved, we will provide further return instructions.
Refunds
After we receive and inspect the returned item, we will notify you of the outcome.
If your return is approved:
- Refunds will be processed to the original payment method.
- Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Shipping charges (if any) are generally non-refundable unless the return is due to our error or a defective product.
Exchanges
We offer exchanges only for items that are:
- Damaged
- Defective
- Incorrectly shipped
If you receive such an item, please contact us within 48 hours of delivery.
Damaged or Incorrect Orders
If your package arrives damaged or you receive the wrong product, please notify us within 48 hours of delivery and provide clear photographs. We will work to resolve the issue as quickly as possible.
Order Cancellations
Orders may be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled. If eligible, you may request a return after delivery in accordance with this policy.
Return Shipping
If the return is due to a damaged, defective, or incorrect item, AROVIA Luxe will arrange or reimburse the return shipping where applicable.
For returns requested for other eligible reasons, the customer may be responsible for return shipping costs unless otherwise stated.
Contact Us
If you have any questions about returns, refunds, or exchanges, please contact us:
AROVIA Luxe
Email: [support@arovialuxe.com]
Website: https://arovialuxe.com
We appreciate your trust in AROVIA Luxe and are committed to providing a smooth, fair, and transparent shopping experience.
