Frequently Asked Questions (FAQs)
Orders
How can I place an order?
Simply browse our collections, select your preferred product, choose the required options (if applicable), and click Add to Cart. Proceed to checkout, enter your shipping details, and complete your payment securely.
Can I modify or cancel my order?
Orders can be modified or cancelled only before they are shipped. Please contact us as soon as possible if you need to make changes.
How do I know if my order has been confirmed?
Once your order is placed successfully, you will receive an order confirmation via email or SMS (where available).
Shipping
How long does delivery take?
Most orders are delivered within 2–7 business days, depending on your location.
Do you offer free shipping?
Free shipping is available on eligible orders as displayed during checkout.
How can I track my order?
Once your order is shipped, you will receive tracking details by email or SMS, allowing you to monitor your delivery.
Returns & Refunds
Can I return my order?
Yes, eligible items may be returned within 7 days of delivery, subject to our Return & Refund Policy.
How long does it take to receive my refund?
Approved refunds are generally processed within 5–10 business days to your original payment method.
What if I receive a damaged or incorrect product?
Please contact us within 48 hours of delivery with your order number and clear photos of the product. We’ll work to resolve the issue as quickly as possible.
Payments
What payment methods do you accept?
We accept secure online payments through the payment methods available during checkout, including UPI, debit cards, credit cards, net banking, and other supported options.
Is my payment secure?
Yes. All payments are processed through trusted and secure payment gateways. We do not store your complete card details on our servers.
Products
Will the jewellery look exactly like the photos?
We make every effort to display our products accurately. However, slight variations in colour may occur due to different screen settings and lighting conditions.
How should I care for my jewellery?
Store your jewellery in a clean, dry place. Avoid contact with perfumes, lotions, harsh chemicals, and water whenever possible. Gently clean with a soft cloth after use.
Will my jewellery tarnish?
The lifespan and appearance of jewellery depend on the materials used and how it is cared for. Following the recommended care instructions can help maintain its beauty for longer.
Account
Do I need an account to place an order?
No. You can check out as a guest if that option is available. Creating an account makes it easier to view your order history and manage future purchases.
I forgot my password. What should I do?
Click Forgot Password on the login page and follow the instructions to reset your password.
Contact Us
How can I contact customer support?
If you have any questions, we’re here to help.
Email: [support@arovialuxe.com]
Website: https://arovialuxe.com
We aim to respond to customer enquiries as quickly as possible during our business hours.
